State Farm® Insurance Agent Jeff Love

"Was a customer here for more than 16 years and Wendy, Angie, and Jeff were always pleasant and easy to get along with. Their poor handling when I actually needed to use my insurance (hit by an uninsured driver) had me unhappy but things got far worse when I received a letter from the DMV several weeks later informing me my license would be suspended thanks to Wendy at Jeff Love's office reporting in their system (through predating, this wasn't put in their computer till weeks later while I was sitting in the office and had already received the payment for my vehicle) that my insurance was canceled the day after the accident while state farm did not taking possession of the totalled car till more than 13 days after the accident. When I went into the office to talk to Angie about the notice I received from the DMV I was informed that it was my fault for not turning in my license plate (the worker at the DMV said the exact opposite). I informed my father of the incident who also had State Farm Insurance through Jeff's office and he called to try to find out more information from Jeff and instead of anyone looking into their mistake they continued to insist the only wrong doing was on me not turning in my license plate. Okay, everyone messes up and I didn't know, nor was I told, (thanks a lot) this was necessary so I go down to the DMV to turn the plate in and find out they don't want my license plate back and am informed that me nearly having my license suspended was entirely the fault of the insurance filing things improperly. I was told at the DMV this was not something they saw very often, in exact opposition to while I was standing in this insurance office and Wendy said it was pretty common. I guess it is a regular issue for Jeff's office to see because they're the ones causing the problem. Having my license suspended is a pretty big deal to me and I feel I'm justifiably upset at this point but instead of working to recognize and address the issue they are causing Jeff doubles down. No apologies, no steps to rectify their policies, nothing learned from the issues they're creating for people."